Refund Policy

1. General Information

This Refund Policy applies to purchases made through the official Ronly website operated by Ronly Health Limited (Company No. 15106923).

2. Returns Eligibility

2.1. Customers have the right to request a return within 14 days of receiving their order, in accordance with UK consumer protection regulations.

2.2. To be eligible for a return:

• The product must be unopened and unused;
• The safety seal must remain intact;
• The item must be in its original packaging.

2.3. Due to hygiene and safety reasons, opened or used supplements cannot be returned unless defective.

3. Damaged or Incorrect Items

3.1. If a product arrives damaged, defective, or incorrect, customers must notify the Company within 7 days of delivery.

3.2. The Company may request photographic evidence to assess the issue.

3.3. In such cases, a replacement or refund will be offered where appropriate.

4. Refund Process

4.1. Once the returned product is received and inspected, the Company will notify the customer regarding approval or rejection of the refund.

4.2. Approved refunds will be processed to the original payment method within a reasonable timeframe.

4.3. Original shipping costs may be non-refundable unless the return is due to Company error.

5. Non-Returnable Items

The following items are not eligible for return:

• Opened supplements;
• Used products;
• Items returned beyond the 14-day return period;
• Products damaged due to misuse.

6. Return Shipping

6.1. Customers are responsible for return shipping costs unless the return is due to a product defect or Company error.

6.2. The Company recommends using a tracked shipping service.

7. Amendments

The Company reserves the right to update this Refund Policy at any time. The latest version will be published on the official website.