Returns & Refunds

1. General Provisions

1.1. This Returns & Refunds Policy governs the conditions under which customers may return products purchased from Ronly Health Limited (Company number 15106923), registered at 2 Frederick Street, Kings Cross, London, WC1X 0ND, United Kingdom (hereinafter referred to as “the Company”).

1.2. This policy applies to all purchases made through the Company’s website.

1.3. By placing an order on the website, the customer agrees to the terms set out in this Returns & Refunds Policy.

1.4. The Company aims to ensure customer satisfaction and will review all return and refund requests fairly and in accordance with applicable consumer protection legislation.

2. Eligibility for Returns

2.1. Customers may request a return if the product:

• Arrives damaged or defective;
  
• Is incorrect or does not match the order;
  
• Has been delivered in unsatisfactory condition.
  

2.2. To be eligible for a return, the product must:

• Be returned within 14 days of delivery;
  
• Be unused and in its original packaging;
  
• Include all original labels, seals, and accompanying materials.
  

2.3. The Company reserves the right to refuse returns if the product has been opened, used, damaged by the customer, or returned outside the permitted time period.

3. Non-Returnable Items

3.1. For health, hygiene, and safety reasons, certain items may not be eligible for return once opened or used.

3.2. The following items are generally non-returnable:

• Opened supplement containers;
  
• Products with broken safety seals;
  
• Items returned without original packaging.
  

3.3. The Company may evaluate exceptional cases at its discretion.

4. Return Procedure

4.1. To initiate a return, customers must contact the Company’s support team.

4.2. The request should include:

• Order number;
  
• Description of the issue;
  
• Photographic evidence where applicable.
  

4.3. Return requests should be sent to:

Ronly Health Limited
2 Frederick Street, Kings Cross
London, WC1X 0ND
United Kingdom
Phone: +44 7716 442181
Email: ronlyhealthh@gmail.com

4.4. Once the request is approved, the customer will receive instructions regarding the return process.

5. Refunds

5.1. Refunds will be issued after the returned product has been received and inspected by the Company.

5.2. If the return is approved, the refund will be processed using the original payment method.

5.3. Refund processing times may vary depending on the payment provider but generally take up to 10 business days.

5.4. Shipping costs may not be refundable unless the return is due to an error made by the Company.

6. Exchanges

6.1. In certain cases, customers may request an exchange instead of a refund.

6.2. Exchanges are subject to product availability and approval by the Company.

7. Amendments

7.1. The Company reserves the right to update or modify this Returns & Refunds Policy at any time.

7.2. Updated versions will be published on the website and will become effective immediately upon publication.